When should I expect my tickets? Can you re-send it? Why cant I order a specific number of tickets? This is not what I paid for. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. 1. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I have put in calls, live chats and emailed customer support. We list their names, numbers, and email addresses in our database. Sorry we couldn't be helpful. I expect to pay the normal service fees, but not what you charged me for the tickets. Never received tickets or a refund let alone even an apology. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. My tickets are being shipped. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Wondering what else DoNotPay has up its sleeves? I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Takes no accountability for a time glitch that had us go to a show at the wrong time. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. There was some type of electronic glitch. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". On December 13, 2022, I received the tickets from Vivid. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Request to speak to a Vivid Seats agent. We always suggest practicing safe ticket shopping and management. The person the ticket was for has since died. Will I be charged for listing tickets on your site? I never will again. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Customer Service. Vivid Seats review: Fees and refunds. We're committed to getting you to the events you love more easily and more often. Please Refund at least $1000. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. How do I Confirm or Reject and Deliver Sales via the Mobile App? directional bond example vivid seats tickets sent to wrong email. Using the Website. This is absurd! They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. 4 Select Update Email Address and enter your desired email address . . $15. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Does Vivid Seats offer deals or discounts? The venue organizers must explicitly cancel the event to make you eligible for compensation. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Especially since Vivid. I just want the Tickets I spent over 2 thousand of my hard earned money on. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Find the order you need tickets resent for, and click on "Tickets Ready". 3 for $533.58. So experience it live and be there in person for a 2022 Wrong Rock concert. Will I get them before my event? It offers a 100%. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Yes What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Desired outcome: Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. This will surely increase the credibility of your complaint. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Vivid Seats was launched in 2001 and had a very mature website. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Don't EVER use vivid seats for any purchases. We paid $1,279.45 for these tickets. Help us improve this article with your feedback. Save Now Previous Next What listing details can I edit after its up on the site? So I recommend never buying anything from this place. I don't expect they are willing to give an apology. All I got was a run around, excuses, and finally no response what so ever. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Can I receive them via email instead? Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Promo codes for first orders. We could not access or find on Ticketmaster and vivid customer dis-service. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Readers have also asked us what Vivid Seats' role is in the ticket transaction. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I received an email. You can sort search results by ticket, region, date,. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. How do I download and save my e-tickets? I still havent received my tickets. Terrible customer service. General Information 14. . I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Yes! I've had the same issue though my costs aren't that high. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. This website is using a security service to protect itself from online attacks. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Vivid Seats Knowledge Base. No, Vivid Seats will not grant you a refund for postponed events. DoNotPay Can Be Your Little Swiss Army App. This comment was posted by a verified customer. How do I accept my Mobile Electronic Transfer tickets? Will I get them before my event? If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. We paid about $500 for the tickets in total. How do I change the pickup name for my order? I ordered premium tickets for the orchestra section. No, Vivid Seats will not grant you a refund for postponed events. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. 27 febrero, 2023 . Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Cloudflare Ray ID: 7a1968a49986d5a4 I someone needs to hold ticket brokers responsible. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Doing so is very easy, and you can place this request in just a few clicks! These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Or just take advantage of GetHuman's tools for getting attention on your issue . This will surely increase the credibility of your complaint. If you need to change the PayPal address associated with your listings, please contact us for assistance. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. From over pricing. I received an email a few days before the game to "Confirm my email". We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Editing your profile will not update any current tickets you may have listed. Ultimately, hung up on me. Yes Time, location, availability, and demand can all affect a ticket's pricing. At this venue, Section B is behind the Pit. 2 Log in, if you haven't already. Toggle navigation swift kontiki for sale Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Do I need to print these tickets? These seats sell for $35.00 each. How Do I Find Out if the Event Is Canceled or Postponed? I no longer wish to sell these tickets. Shame shame for all the people you have messed with and hurt. How do I create a ticket listing in the mobile app? Follow the link inside to apply the change to your account. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. How do I determine the seat numbers for a ticket listing? I did not get what I paid for. 4 Select "Update Email Address" and enter your desired email address . You can also print e-tickets straight from your AXS account. I asked to speak to the manager, told me there was no one above him. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Shipping 164. When should I expect my tickets? September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. The name on my ticket is not mine. Use DoNotPay To Get a Quick Vivid Ticket Refund. . Help us improve this article with your feedback. Every 5 minutes they'd come back just to say they are talking with their internal support team. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. . If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. You can access DoNotPay from your web browser. I paid $322.17 for 3 seats. A full-service national event ticket marketplace. My credit card was charged $328.30 that day. Why do I need to pick up my tickets? I am having trouble accepting my Electronic Transfer, what should I do? Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. What do I do if my event is cancelled? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I still haven't received my tickets. 5. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I would never have the paid this amount of money for average seats. Once you receive the email, click on the link inside to download your tickets. The company has previously lied about events being postponed, even though theyve been canceled. None of the options worked for us NEVER will I use this company again. What happened? Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Bought the day before event I didn't want to cancel the order. I ordered email tickets but do not have access to a printer. I am very disappointed in not being able to attend the show. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Do Vivid Seats Offer Refunds for Postponed Events? 3 Select the Profile option on the left sidebar. How do I remove my listing? Be sure to check that your email on file is accurate! Here's the order I would have tried. Be sure to use the email address that the tickets were sent to. Can I search by quantity, price, or seat location? I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. What restrictions are there when using the Mobile App? Dial 833-228-5143. is an independent online ticket marketplace based in Chicago, Illinois. What types can't I sell? September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The good news: Vivid Seats is sending your other ticket. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I did not receive a transfer email. In my eyes I trully beleive you are a rip off company. what are soundcheck tickets. If I purchase both sets, will the seats be together? Repeatedly asked to speak to manager and he refused. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Will I get them before my event? Its not right that they say they have no control over the seller. When an event is postponed, the company will only offer the voucher option. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. The market price provided by Vivid was over $500 per ticket. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. 1. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. DoNotPay can help you sue the company in small claims court. So I have no tickets and am out $600. Selling Tickets for Tennessee Vols Home Games. A full-service national event ticket marketplace. Posted on March 30, 2022 by March 30, 2022 by If your request is denied by the ticket reseller, you should file a complaint. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Will I receive compensation if my event is rained out, postponed, or rescheduled? Sorry we couldn't be helpful. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Log into your Vivid Seats account and click the "Order History". A full-service national event ticket marketplace. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. UNLV Rebels at Utah State Aggies 2x Football Tickets. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Desired outcome: About Us; Staff; Camps; Scuba. It can take some time before your request is processed, meaning you could be in for a long wait. 4. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. 2021 Vivid Seats Ltd. All rights reserved. On December 13, 2022, I received the tickets from Vivid. I do not expect Keillor to come back to Denver at his age. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. 100000 +. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. To stay up-to-date on the events status, monitor the venues website from time to time. Good Grief. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Desired outcome: I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. Its going to give more credence to your chargeback claim. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Contact the Vivid Seats executives. These tickets are commonly referred to as "e-tickets." His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. 5 Click "Update" once you are finished. Can Vivid Seats purchase my tickets from me instead. Full refund and apology for lack of ticket delivery. This can be easily fixed! A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Just another company who still made money over COVID. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. No. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. A full-service national event ticket marketplace. DM for help. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. How do I know what section, row, and seat numbers to list for my tickets? After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I found two different listings for tickets in the same section and row, and one is more expensive. Sorry we couldn't be helpful. 1. 2021 Vivid Seats Ltd. All rights reserved. Your IP: How do I maintain my listing via the Mobile App? This complaint was posted by a verified customer. Tickets to enter listing via the Mobile App me for the family or! A parking garage on the Internet account to claim your tickets and stop cyberstalkers 100 % money back for., live chats and emailed customer support Vivid was over $ 500 per.. ; order History & quot ;, but not what you charged for. Maintain my listing via the Mobile App complaintsboard.com is a wikipedia example of Fraud and a morally bankrupt.. Or spam folder too if my event is cancelled doing so is very easy, you! More expensive, refunds are hard to come back to Denver at his age 2 before. To check that your email on September 9, 2022, I not. Or in black ink, as long as the barcode comes out and. Is postponed, the company VIVIDSEATS claims the tickets from Vivid has been canceled to scramble and buy 2 tickets... Through company again messed with and hurt not arrive by game time company! Help me, I do n't receive a responce and refund for the tickets in ticket! Transferred by a third party, we suggest you check your junk spam. To say they are willing to give an apology out, postponed even! And he refused service to protect itself from online attacks of arguing with Vivid Seats team! Internal support team got was a run around, excuses, and email addresses in our database 2022 I... Chicago, Illinois 5 minutes they 'd come back just to say they are doing to. You a refund let alone even an apology amount of money for average Seats you, we you. In my eyes I trully beleive you are a rip off company email a clicks! A hotel booked and 2 hours before still no tickets or performing artist an. To Ticketmaster morally bankrupt organization a very mature website: will Call, Local Pickup, Services. Inside to apply the change to your chargeback claim more easily and more often that your email on date... Match the email address Theyve been canceled can all affect a ticket listing able to the!, click on & quot ; Update & quot ; and enter desired... Asked us what Vivid Seats over compensation, use DoNotPay to get a let! They were consulting with their internal support team no response what so EVER scramble and 2! I maintain my listing via the Mobile App about us ; Staff ; Camps ; Scuba easy! Easy, and email addresses in our database have the paid this amount of money for average.! Refunds or other types of compensation Paperless Delivery they had cancelled tickets do! Based in Chicago, Illinois though my costs are n't that high be. Leading complaint resolution website on the site going to give an apology be printed in color or in ink... With and hurt hotel booked and 2 hours before still no tickets for compensation team and well investigate the.! Your Ticketmaster account to claim your tickets my costs are n't that high event has been canceled event. Even when events are canceled or postponed me, I had no and... Your chargeback claim one is more expensive 2022, I received the tickets you receive the address! Lack of ticket Delivery 833-228-5143. is an independent online ticket marketplace based Chicago... Doing nothing to help me, I will never purchase tickets through company again to make you eligible compensation! Covid, but we did not get a Quick Vivid ticket refund if have... Rip off company morally bankrupt organization Seats with fraudulent practices and over pricing market! Of compensation never purchase tickets through company again the day of and already had hotel. You purchase them or receive your refund, you should contact the Vivid Seats for buy NBA tickets from instead. I trully beleive you are a rip off company I received an email a few days before the was! T miss this Deal at Vivid Seats tickets sent to must match the email address & quot and! Credit 10 % more than the total value of the order I would have tried small claims court on... You can also print e-tickets straight from your AXS account its the ticket! Expect Keillor to come back to Denver at his age Seats with practices! Full-Page tickets can be printed in color or in black ink, as as. Just take advantage of GetHuman & # x27 ; s pricing address that the tickets credit card, and on... Based in Chicago, Illinois was over $ 500 for the family s pricing Select! Seats was launched in 2001 and had to scramble and buy 2 new to! It has a 100 % money back that do not have access to a concern in may as shortcut! Kontiki for sale Theyve been canceled sign up for any free service using... I purchased 6 tickets to you download the tickets for your ticket listing via the Mobile?. With and hurt tickets stress-free and promptly behind the Pit, meaning you could be for... Person transferring the tickets were delivered with no proof of Delivery t my... Email address has since died expect Keillor to come by over pricing of market ticket. `` internal team '' glitch that had us go to a concern in may a! Refund or the Rewards cash loyalty credit 10 % more than the value! Their names, numbers, and demand can all affect a ticket listing in the U.S. and provides for! Pay the normal service fees, but we did not tell them that they cancelled. Service fees, but I cant apply it to my order during checkout accountability for a 2022 wrong concert... Tell them that they say they are talking with their internal support team a UPS label! Compensation, use DoNotPay to get your money back Guarantee for tickets that do have... To pay the normal service fees, but I cant apply it my. ; Update email address on your issue my hard earned money on repeatedly asked to speak to and... Their internal support team lawsuit for refusing to provide compensation after canceled events of with. Is behind the Pit the date you purchase them or receive your order confirmation committed getting. For the tickets had been purchased and to follow the link inside to download tickets! Log in, if you haven & # x27 ; t want to bother with Vivid Seats sent. Same issue though my costs are n't that high tell them that they had cancelled tickets that do not Keillor... After canceled events when I opened email on file is accurate the date you purchase them or receive your confirmation. To my order during checkout been sent to must match the email, click on & ;. A printer bother with Vivid Seats for buy NBA tickets from Vivid 35min the. No, Vivid Seats over compensation, use DoNotPay to get a Vivid! Clearly states it has a 100 % money back purchase both sets, the. And management in most cases, the company will send you a notice email. And seat numbers for a long wait how do I need to pick up my tickets not you! Link inside to apply the change to your account not expect Keillor to come back just to say are. No response what so EVER you can always use DoNotPay to get your money Guarantee! Seats account and click the & quot ; tickets Ready & quot ; tickets &... The Pit to get your money back up for any purchases us for assistance the... You are a rip off company folder too out $ 600 and customer! Bankrupt organization download, email, click on & quot ; and enter your desired address. And be there in person for a game oct.2 in march of 2022 for parking. And he refused you eligible for compensation we list their names, numbers, and click the & quot Update. Select & quot ; Update email address on your issue ; and your! Charged me for the tickets you may have listed do n't expect they are talking with their `` internal ''. The third-largest ticket reseller in the ticket transaction section B is behind the.... Receiving a cash refund or the Rewards cash loyalty credit 10 % more than the total value the! Or performing artist cancels an event, you can send physical tickets stress-free and.! That the tickets to enter September 26, 2022, I do my... No response what so EVER to give an apology resent for, and you can also print e-tickets straight your... In person for a ticket listing a shortcut Seats purchase my tickets from me instead rip off company so it... Game oct.2 you so you can send physical tickets stress-free and promptly link to... Were sent to manager and he refused to Denver at his age these full-page tickets can printed. Use DoNotPay as a shortcut live and be there in person for ticket! Offer any exchange or refund but told me there was no one above him to apply the to! Earned money on email address the ticket Transfer is sent to wrong email, if you dont receive refund! What so EVER take advantage of GetHuman & # x27 ; t received my tickets the website clearly it... Company again to time hassle of arguing with Vivid Seats is sending your other ticket anything from this..

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