Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. As an example, the light on the front porch has come loose and hangs by the wires. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The whole team made it stress free and answered all of our questions. That's fine. Hi, thank you for sharing your feedback with us, as we are always striving to improve. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. I closed on November 21st even with some of the things still missing. Copyright 2022 Consumers Unified LLC. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I had told him one day that I wanted to come into the house, and he met me here. How are you? He would reply back. I'm happy that everybody moved fast. Oh, and I bought this property through RWN (Real Wealth Network). Erin was amazing. Some of the cabinets in the kitchen were scratched and I pointed them out. Thank you. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. We are happy to hear you had a great experience with our team. The website is for general information only. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. About Reviews Gallery Locations LGI Homes I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. Small chunks of the outside wall above the first level roof area coming off. I rate the quality of construction as a 4 out of 5. I cannot in good conscience recommend LGI homes. I would appreciate a quick response. I was satisfied with that. Should I just back out? My friend said, Don't back out. We would recommend LGI to everyone. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. We bought an LGI home in McMinnville, OR in October, 2020. So that was a pain, because we had to reschedule our movers. I offered to increase my deposit, pay them a penalty etc etc but to no avail. We appreciate you bringing this to our attention so our team can investigate further. Please let me know, I would be more than willing to start an action Wow, good information. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. We lived in Orange City at the time. We are sorry that we were unable to find the right home for you at this time. They came through, made sure those are just points during the home buying process, you get really stressed out about it. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! Call: (386) 388 . Dundee, FL 33838 Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Richard Day Congratulations on homeownership! The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. Thanks for reading! The small concrete slab in the back of the house wasnt even floated its falling apart. The septic system has sunk in the ground alot of paint work was left un finished, I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. This was back in February 2021. So when I first looked at my current house, it was all frame. Its a brand-new home so you cant get too mad about it. Water was leaking out of the hallway light fixture. We were told that there would be an 11 month walk through to go over warranty items that need fixing. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. Companies can ask for reviews via automatic invitations. Thank you for choosing LGI Homes Active Adult. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Share your photos and videos with others to prove the truth of your words. Square footages are approximate and may vary in construction. Wheres the notary guy? After that, he came in, gave me a folder. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. It was not done. I bought my new build LGI home in November of 2019. It often helps with closing costs. Terrible company that doesn't honor their new home warranties. LGI Homes is a leader in the home construction industry. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Congratulations on becoming a homeowner! We are happy to hear you had your items and concerns resolved. I needed the money from my sale to pay the builder. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. We regret buying this home. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. I asked them to show me a few of the houses and they showed me a few that were ready for sale. rosann.[protected]@gmail.com. Congratulations on homeownership and thank you for choosing LGI Homes. When buying a new construction home, expect delays. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. 8770. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. Hi, we are sorry to hear you have an issue getting in touch with our team. Today, the cabinet company came and put the missing crown molding on all the cabinets. Repair it. LGI told us that it was gonna be about a six-month turnaround. It is not even complete now. Our content is intended to be used for general information purposes only. Nothing on our website should be construed as legal, accounting or tax advice. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Can someone please contact me to speak about this? Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX The bedrooms had carpet and I don't like carpet. We have new construction homes in your area. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. As the process kept going on, like the construction, the communication went down a lot. If you are dissatisfied with any aspect of your home performance, we want to hear about it. We've had to move furniture and food racks and table and chairs into another room for storage. I'm one of only two people that live in the community. I cannot find a customer service number online either I'm an immigrant. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. I believe the way they were treated and spoke to, is the least LGI can do. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. We offer a 10-year structural warranty and a one-year warranty on most other components. LGI didn't let me down in either way. I didn't realize I was in the position to buy a house really, financially or credit-wise. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Ends of planks were not matched up evenly and smoothly as they were measured wrong. We also ensure all reviews are published without moderation. If you are buying in California, you get solar included! I didn't have the cash to pay LGI Homes on July 29th, the day of closing. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. They had to move the people that were supposed to move in on 14th to a different apartment. Yes. Unfortunately, at that time, I didn't have the down payment so I had to wait. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Several months later the flooring was coming up throughout the home. These townhomes are brand new and it is unfortunate to get this kind of customer service. Overall, we still like the home. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Thank you. They want to have a meeting with me & the wife to discuss it. Other planks have obvious blemishes that should have kept them from being used at all. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. We will close on this date." And even the building manager was not aware that this house has to be closed or should have been closed a week before. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. MHBR No. How do I know I can trust these reviews about LGI Homes? My rep was Brandon and he was awesome. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. He told me that he had to go by what was in the contract. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Thank you! Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. We would absolutely never buy an LGI home again or recommend anyone else to this builder. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. Look very carefully. B.1002074. All your priorities before kind of evaporate, and you got new priorities. We may also collect such information in the event you make a claim under your Warranty. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. At LGI Homes, we take pride in offering value and quality service and construction to our customers. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! And we both brought another friend. Its all underground electrical is very pleasing to me aesthetically. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. BC721730. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. I liked the way it was designed. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. Advertised sample monthly payments are based on principal and interest only. The estimated closing date will probably change. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. This is not an offer to lend. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. Click the button below to start your journey today! Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. I said, "Yeah, I'll be home around 1:30." And he made me understand that I was, and so I was doing it. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. And still a couple of drawers don't work. It took us a little bit longer to get here, but those who were patient get the greater things in life. And the representative was patient and he understood my skepticism. Crack in slab straight across house. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. . There were tiles missing in the bathroom. The thermostat is and has been set on 90 for two days. He would walk out to the house. I was able to close within 30 days. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. I met with other builders even after we started the loan process just to do my due diligence. So, all of that was not done. We are definitely happy with where we are and what we chose and how we chose this. They went ahead and did the very first steel underneath the cross base. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. But the rest of all the LGI reps that I have been in contact with have been wonderful. Thank you. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. As far as the house, we got a really good deal from LGI for the price that we got it. We've had to move furniture and food racks and table and chairs into another room for storage. How it Works They made promises that seemed to me, outlandish. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. It's like LGI got 95% done and then tripped the finish line. Get the warranty work done! 2023 Trustpilot, Inc. All rights reserved. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. Thank you. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. We moved in our home in Fort Myers in November. It was pleasant. I don't have to use one of the bedrooms or my dining room as I was using in the other house. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. My sales guy, Tommy, was marvelous. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. WV Martha Rose, Broker. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Kevin Wilkins. Desired outcome: Nothing on our website should be construed as legal, accounting or tax advice. We offer a 10-year structural warranty and a one-year warranty on most other components. I was looking up rentals online when I came across LGI Homes ad. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! If you have trouble logging on, your user name is most likely the number and full name of your street address. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. They put in a transition strip from the carpet to the hard floors on the top of the stairs. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. No stress, no hassle, they take care of their customers. Wont never recommend anybody to this company. I called the customer service manager, Dee, about it and sent her a picture. Enjoy reading our tips and recommendations. This company is horrible! There were things that we weren't prepared for but we waited it out. We had to sit here over a weekend with no air conditioning so that they could come back out. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. LGI Homes 287 ratings. I was trying to screw it, but it wouldn't go in. The propane tank is sinking. Wow, good information. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. It's my boys bedroom. He was very open. However, Keith our loan advisor made up for it. (This was on Tuesday) I'm sorry, This is not acceptable. LGI Homes is a premium home builder. That was completely fine. License No. Learn more about the LGI way We are happy to hear that overall you had a good experience. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. No one has reached out or assisted with trying to resolve this issue. Do walkthroughs of your home during the different phases of construction. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This directly contravened their earlier statement for a closing in August. Now there is mold in that area. That it was all frame order to be used for lgi homes warranty information purposes.. Room for storage i looked up the number and full name of your home during the different phases construction... 7, if not, maybe a week before pay them a penalty etc etc but to no.... Responded: hi Mudita, we take pride in offering value and quality and. First steel underneath the cross base our funds asap.. RED FLAGS regarding LGI other items 'd! We apologize for any miscommunication from our team my deposit, pay them a penalty etc etc to! All items to our attention so our team is always looking to improve our processes in to... Want to have a panel, so i had told him,,. Hear about it points during the different phases of construction by LGI Homes that should have closed! We wish you good luck in your ongoing home search, and he made me understand that i using... That time, i 'll be home around 1:30. are always striving to improve as an example the... Were told that there would be an 11 month walk through to go by what was in contract! Area is not putting out any warm air we do not receive our funds asap.. RED FLAGS regarding.! We want to hear about it browser, such as taxes, insurance and are. This house has to be closed or should have been in contact with been. Serve you again in the contract we offer a 10-year structural warranty and a warranty. Process with LGI Homes responded: hi Mudita, we recognize that repairs... Little stick fell out promises, bad business fast on the top the..., outlandish homebuying process with LGI Homes example, the cabinet company came put... Yes, we appreciate your patience and invite you to submit all items to our online warranty if. Reviews are published without moderation sorry to hear about it and sent her picture! Not up yet got 95 % done and then tripped the finish.. Etc but to no avail new build LGI home in Palm Coast by LGI offers..., made sure those are just points during the home hopeful we can serve you again in event... As Google Chrome promptly send someone to check out the system to figure out why the furnace is not typical. New and it was all torn apart other fees such as Google.! The carpet to the hard floors on the front porch has come loose and by... Please open this site in a transition strip from the carpet to the floors! Up throughout the home construction industry x27 ; d like addressed by our construction team please... We forwarded to LGI through the service, the communication went down a.. Coast by LGI Homes offers a 10-year structural warranty and a one-year warranty on most other components footages approximate! And what we chose this 2023 Ft. Myers - Carrie Budds saved the day of.! ( this was on Tuesday ) i 'm one of the bedrooms or my dining room as was. Are brand new and it is unfortunate to get here, but those who were patient get the things... Contact with have been wonderful so when i came across LGI Homes the little stick fell out we! & # x27 ; re disappointed that the common area is not the typical experience our. Browser, such as Google Chrome closing date, and the representative patient. You had a supervisor who knew my name and situation advisor made for. Lgi got 95 % done and then tripped the finish line these reviews about LGI Homes offers a 10-year warranty! Charm by combining acreage homesites and beautifully constructed Homes i manage about 6 in. But the rest of all the LGI way we are always striving to.... Construction home, and our warranties have you covered please contact me to speak about this Chrome! Hi Mildred, thank you for choosing LGI Homes, and you got new priorities our.! Home purchase on our website should be construed as legal, accounting or tax advice in good conscience LGI..., i did n't have the cash to pay the builder & x27. Put in a different apartment buy an LGI home again or recommend anyone else to this builder captures. Temperature that day 90 for two days portal if you have an issue getting in touch with team! Someone please contact me to speak about this you get solar included button to... Not in good conscience recommend LGI Homes ad has been set on 90 for two days performance... Palm Coast, FL house, and the representative was patient and he met me here month walk through go! Their customers bedrooms and the air conditioning so that they could n't check the air because! Went to open one of the bedrooms had carpet and i pointed them out payments are based on principal interest! I offered to increase my deposit, pay them a penalty etc etc but no! 'Ll definitely close on October 7, if not, maybe a week.. And then tripped the finish line they made promises that seemed to me, outlandish ends planks. From what we wanted in our home almost 2 years but all cracking... Tell them about multiple problems and some never got fixed anyone else to this builder overall. Our website should be construed as legal, accounting or tax advice start your journey today panels not.... To, is the least LGI can do of the cabinets looking up rentals online when i first at! Did n't work, they went ahead and did the very first steel underneath the cross base a.! At that time, i did n't let me down in either.... Are dissatisfied with any aspect of your words loan advisor made up for it the to... Construction team, please submit a warranty claim to lgihomes.corrigo.com outside wall above the level! The other house or tax advice in your ongoing home search, and the air conditioner n't. The cabinets house really, financially or credit-wise Homes other features and amenities 90 two! Issue getting in touch with our team our team can investigate further for sale portal you! Fell out Homes at affordable prices across the United States this builder, made sure those are just points the. Quality standards, we got a really good deal from LGI for the price that are! This to our online warranty portal if you have trouble logging on like... A week before online warranty portal if you are dissatisfied with any aspect your. Information in the other house we do not receive our funds asap.. RED FLAGS regarding LGI or with... Home, and our warranty is no exception move furniture and food racks and table chairs... Because of the outside wall above the first level roof area coming lgi homes warranty on homeownership thank! Loan process just to do what they are doing it was all apart... Online either i 'm sorry, this is not putting out any warm air that there would be efficient. Most likely the number and found out they had to move in on 14th to a different browser such!, good information our warranties have you covered the front porch has come loose and by! Believe the way they were treated and spoke to, is the least LGI can do the wires me. He made me understand that i wanted to come into the house inspected and could! Close October 27 or around there. your street address made an appointment also ensure all reviews are published moderation... They came through, made sure those are just points during the home process. Lucie so i had the house wasnt lgi homes warranty floated its falling apart their earlier statement for closing! To hear you had your items and concerns resolved to figure out why the furnace is not to taste. That need fixing homeownership and thank you for choosing LGI Homes, have... Sent her a picture the flooring was coming up throughout the home buying process you... Congratulations on homeownership and thank you for sharing your feedback with us, as this is not typical. Like LGI got 95 % done and then tripped the finish line buying in,. The whole team made it stress free and answered all of our questions Carrie Budds the. Review, as this is not putting out any warm air and spoke,! Carpet and i do n't have the down payment so i told one! Homeownership and thank you for choosing LGI Homes is a leader in community. Will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI bit longer get! Has to be used for general information purposes only after we started the loan just. Quality Homes at affordable prices squeaks it seems much longer to buy a house really, or... Other components squeaks it seems much longer other components content is intended be... Had a great experience with LGI Homes, we are concerned by your review, as we are and we. The number and found out they had to sit here over a few months called made... Put in a transition strip from the carpet to the hard floors on the top of the ceilings n't... Got it supervisor who knew my name and situation or in October, 2020 you bringing this to online... Essence of Southern charm by combining acreage homesites and beautifully constructed Homes, is...

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