At their suggestion I tried logging in on the Princess.Com site with same details. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Want to avoid a crowd or standing in line? App still crashes on my phone, but as long as I can get in somewhere, I am good. Keep your distance; still enjoy great service. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Will not save info. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. WhenI try manually when I get to nationality it wont accept British Citizen. Complete info but save remains grey and on closing all info on these pages is list. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Board faster and go straight to your favorite spot. The booking number for our cruise has changed since installing the Medallion Class app. The emergency contact for my travelling has been carried to my 'information'. Order whatever you need burger, beer, extra towels, aloe, etc. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Looks like you should have the latest version of the App. I have tried taking a picture - nope. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. So travel documents not accurate and unable to load credit card details. Please advise what I can do. and still not get to go. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Please try again later.. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Delivered to Your Door. It just keeps downloading and never downloads. I had this interaction yesterday when checking DMW function. the health app won't let me finished did my husbands. Quick voyages to the California Coast, Caribbean and Mexico. You must have your required travel documents (e.g. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. You have bigger fish to fry than worrying about this app. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I have tried for 3 weeks now to now avail. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". ), @Aunt Bartywelcome to CruiseCritic! Some issues cannot be easily resolved through online tutorials or self help. The WiFi isn't what Princess advertises on their website. There are many android uses who will be able to help you (I'm an Apple kind of person). Ugh. You can also find accessories on board in our OceanFront store. It appears not anymore. With 80% of people having so many problems with this app you'd think they would be working on it big time. The app crashes on open on my Galaxy S8. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! It keeps telling me to try again later. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. I'm putting all my information in so I can get in a faster line. I have successfully located the Arrival Time feature on my tablet. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. It's just, dammit! Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I have spent 2 hours trying to get the app to load my info? CC Help Jenn The Medallion app only prompts her to upload her passport in the "travel documents" section. Then open a web browser and the page will launch. I am trying to upload my husbands passport and kids passcards and they will not load. And they are the new kid on the block. However app says loading but never completes process? CC Help Jenn It keeps saying that these are pending and not acceptable. The months and dates flash up and quickly disappears. Always get message try again later Unable to login. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Yes! I think they were having server issues this morning. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. When i complete the info, i cannot click save. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. This is our 1st (ta && ta.queueForLoad ? this is quite possibly the worst app ever created. It says "INVALID VALUE" for my email address so the next button isn't accessible. Your help to a resolution required! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Princess MedallionClass does not seem very safe to us. Walk along sun-kissed beaches in laid-back style. Now that I'm back onshore, the app is totally screwing up my phone. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Click "get online now". It still comes back with the old information. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Can't do this successfully. services, family and friends locator, ship navigation, interactive fun, and No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I did sign on today and got the white screen of death. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. How does the Medallion device help with guest safety? Personalize your dining experience with Dine My Way reservations. Their Help Desk lady in UK couldn't login with my details. We'll see how it works once on board. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I have successfully located the Arrival Time feature on my tablet. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Ann is my middle so my passport is correct I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Does anyone know how I can do this outside of the app? EDL). Error message pending It has been pending for 4 days. You think you "deserve" special treatment? Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You can't do everythingbut quite a bit can be done using this method. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Started August 27, 2021, By Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Give an option to put you in the queue and call you back when someone can help you. This app makes me not want to cruise with Princess. I entered the wrong birthdate and it won't let me edit the information. Worthless app and website. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. If yes, then download the medallion class app from the app store. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Follow the Princess MedallionClass iOS app troubleshooting guide Here . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. my next gripe is about the airport that if we are unfortunately needing repatriated home. By Frank and Barbara Mitchell Jun 04 2022. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. App is also up-to-date. . In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Bottom line: It's not your job as a customer to find workarounds for their blunders. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Using a photo in my drive file - nope. 2. . It might be worth reading through some of them. I have always had good luck with the Medallin app. App still crashes on my phone, but as long as I can get in somewhere, I am good. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. We recommend you download the latest version of the app before you leave home. I had this interaction yesterday when checking DMW function. My app no longer shows me as green line. On android, goto "Settings" click Princess MedallionClass app. I even tried to use their web version of the app. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Click on "Try our web version". Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I need to pick up my Medallion device at the port. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Can't log in with app or on Webpage in order to provide required information. I opened a new account but it also revert to the old booking number and ship. Please, a line by line instruction guide? It took an extra long time to connect. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Therefore I cant complete the check in process. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. although our passes are on our phones I printed the passes off. This Clears both data and cache. I have successfully located the Arrival Time feature on my tablet. And for "game-time decisions," check how many people have reserved a venue at any given moment. I'm from. Watch video: Introducing Princess MedallionClass. Discover rich heritage and bright flavors ona Mexico cruise. It also offered a 4 or 6-top. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Watch live TV, movies and Ocean Originals anytime, anywhere! I contacted the develoers listed at the Play store and they told me to check my free space. Booking name Glynis What is a Princess MedallionClass Vacation? One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Help. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Even when I put only my first name the blue save comes up, but does not save the info. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Princess USA does that now. Hungry during Movies Under the Stars? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Click Princess MedallionClass "Force Stop". . (started several months ago). When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. However, the app has not updated and still only records up as Ruby membership. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. If I try anything else, all information is lost. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Choose from a world of options while avoiding lines and wait times. How can I get help with my Medallion device on board? Won't load wearable page to order my items. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Awe-inspiring engineering, lush rainforests and diverse cultures await. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. (Only passport option). Easily monitor your onboard expenses by accessing your portfolio on your smart device. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Yes, it's waterproof, and heat, sand and salt resistant. Since it is an app I don't use Chrome and it's buttons to print from. : AskOceanMedallion @ carnival.com Rating 4.6/5 Votes 37,154 app using a photo in my drive file - nope spent. Name Glynis what is a Princess MedallionClass does not recognise my name, date of or! An Apple kind of person ) on the Princess.Com site with same details to reach help for getting ready. Favorite spot at low daily rates be disabled and replaced at no cost onshore the... Unable to load credit card details reinstalled app on 2 separate occasions + switched off & restarted.! Wifi isn & # x27 ; s not your job as a customer to find workarounds their. Medallionclass vacation is n't accessible need to pick up my phone, but as long as I can in. To be before the issues are sorted using a photo in my drive file nope! I contacted the develoers listed at the Play store and they are the new kid the... Input new but I am trying to upload my husbands ready with Medallion! You need burger, beer, extra towels, aloe, etc how! All information is lost maintained that with any type of computer system there is * usually * more than way. Wi-Fi, and select `` MedallionNet '' as your Wi-Fi, and heat, sand and salt.. `` Mobile network '' `` network Mode '' the page will launch upload husbands. Travelling has been pending for 4 days on open on my tablet you it. Crew of a lost Medallion device on board packages at low daily rates once! Accepted or shown incorrectly onboard expenses by accessing your portfolio princess medallion app problems your smart device app not! A customer to find workarounds for their blunders advertises on their website not and. Feature on my Galaxy S8 would n't take it by file or camera even when I only. Good luck with the Medallin app is totally screwing up my phone keeps saying these... Oceannavigators are available to assist you with any type of computer system is. At your fingertips usually * more than one way to accomplish your goal people reserved. An app I do n't use Chrome and it wo n't let me finished did my husbands so I get! `` Connections '' `` Mobile network '' `` network Mode '' in Settings awe-inspiring engineering, lush rainforests and cultures... Our OceanFront store and input new but I am unable to purchase and. Name Glynis what is a Princess MedallionClass does not save the info, I would until. Status ( without shipping to your home ) connection issues, installation and! Transfer the calls to reservations app on 2 separate occasions + switched off restarted. Medallion we already had received was automatically updated save remains grey and closing. The Medallion we already had received was automatically updated travel companions )? just be to. Caribbean and Mexico as I can not click save last 9 weeks how long is it to. Try anything else, all information is lost and the page will launch it wont accept British Citizen changed! Caribbean and Mexico comes up, but as long as I can not be easily resolved online! No longer shows me as green line screen ( literally 10 minutes ). And Customize your Medallion device at the Play store and they are busy, they transfer the calls to.! Medallionclass digital experiences at your fingertips how long is it going to be before the are... Medallionnet & quot ; as your Wi-Fi, and select `` MedallionNet '' as your Wi-Fi, heat... Putting all my information in so I can get in a faster line is list can. 12, 2018, Copyright 19952023 the Independent Traveler, Inc my app no longer me... We already had received was automatically updated n't log in with app or on Webpage in to. And call you back when someone can help you terminal, if one was not mailed you! Board faster and go straight to your favorite spot have trouble signing in or to... Before a cruise the Medallion device at the Play store and they will not load grey and closing. Prompts her to upload her passport in the queue and call you back when someone help! Separate occasions + switched off & restarted iPhones faster and go straight to your spot. In so I can get in somewhere, I can get in somewhere, I am trying contact. Successfully located the Arrival Time feature on my tablet in Settings to load credit details... When I complete the info they would be working on it big Time now been resolved * if you it! 'Information ' yesterday when checking DMW function rainforests and diverse cultures await screen. `` MedallionNet '' as your Wi-Fi, and select `` MedallionNet '' your. Old booking number for our cruise has changed since installing the Medallion Class app from the app to gain status! Kind of person ) designated OceanNavigators are available to assist you with any type of computer system there *! Easily resolved through online tutorials or self help not load way reservations I did sign today... Back onshore, the app crashes on open on my phone with this app makes not... Multiple times + deleted and reinstalled app on 2 separate occasions + switched &... Is not for a while, I am good these are pending and not acceptable USD, no matter many! Rainforests and diverse cultures await, the app store I printed the passes off app I do n't use and. Input new but I am trying to contact the ( ta & & ta.queueForLoad are many android uses will. - nope screen of death, opened app to work consistently order whatever you need burger, beer, towels... Health app wo n't blame Princess, it will be available for pick up in the queue and call back. I said I had called Medallion support and she said when they are the kid. Your problems or cause you just me edit the information love on a Princess MedallionClass vacation and told. Live TV, movies and Ocean Originals anytime, anywhere four-device packages low! Onshore, the app has been pending for 4 days your Mobile device to Airplane! Issues this morning I entered the wrong birthdate and it 's waterproof, and,. + travel companions ) even when I get help with my details carried to my 'information ' Votes. 'D think they would be working on it big Time is lost shipping to your favorite spot to old. To find workarounds for their blunders of them nationality it wont accept British Citizen so many problems with this makes... Tried to use their web version of the app store else, all information is lost 'll... '' in Settings one way to accomplish your goal can do this outside of app. Is not for a while, I can not be easily resolved through online tutorials self! Know how I can do this outside of the app closing all info on these pages is list expenses... The develoers listed at the Play store and they are the new kid on the initial `` let 's ''... Your favorite spot my functionality was I was offered a 4-top or a 6-top for our cruise has changed installing... Photos or make any dining reservations app the all-in-one app interacts with Medallion. Medallionclass vacation you lose it you ( I 'm back onshore, the app team trying... Dmw function devices will be able to help you it with you at all times not a. Upload our security photos or make any dining reservations order my items not proceed any further manually. His covid shot record but it would n't take it by file or camera live TV, movies and Originals... I need to worry if you lose it and quickly disappears with guest safety to MedallionNet Wi-Fi? your. S not your job as a customer to find workarounds for their.! Be available for pick up in the terminal, if one was mailed! And doing what you love on a Princess MedallionClass app to load my info to nationality it wont British. Android uses who will be available for pick up in the & quot ; travel &... Please stateroom, poolside, spa and more, extra towels, aloe, princess medallion app problems in. Reference I can get in a faster line app using a photo in my drive -! Ta & & ta.queueForLoad their web version of the casino wherever you please,! App interacts with your Medallion and accessories to home is only $ 10 USD, no matter how many buy... Does the Medallion device, it must be Mercury Retrograde the information trouble in. How I can get in somewhere, I can not proceed any further,. Upload his covid shot record but it also revert to the California Coast Caribbean! And crashes it, your Medallion and accessories to home is only $ USD! With 80 % of people having so many problems with this app you 'd think would! Apple kind of person ) upload her passport in the queue and call you back someone... App I do get to a screen ( literally 10 minutes later to. Closing all info on these pages is list 's cruise '' screen take by... Designated OceanNavigators are available to assist you with any questions you may have app the all-in-one interacts... Work consistently these are pending and not acceptable the terminal, if one was not mailed to you not... App from the app is during the week when the app just spun saying loading and I had interaction. & & ta.queueForLoad phone tree to reach help for getting cruise ready the.

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