We're sorry to hear that you had issues with your order. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. It's pretty enticing because the prices are low and they always have free shipping and returns. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This may prevent you from taking full advantage of the website. Hi Brooke, Thanks for your feedback. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. The phone number listed doesn't get answered and online chat is not available. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. -Kate. Don't take the risk and give them your money. We're sorry to hear that you had issues with your order. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I HAVE NOT RECEIVED MY ORDER. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Ordered my daughter a winter formal dress. We apologize for the disappointment. We were responded to in a timely manner. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. -Kate. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. I HAVE NOT RECEIVED MY ORDER. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I'm extremely disappointed and hope for an immediate refund. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. All orders ship out of Los Angeles, we design all of our styles in-house. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. i am from spain. Lyrica Racer Back Bikini Set in Orange Strawberry! All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We therefore have no responsibility or liability for the content and activities of these linked sites. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Twice now, I have not received an order or refund. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. But, not to worrythey charge your credit card as soon as you make the order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. - Kate. We want to make sure this is refunded immediately. If i order now when i will receive it? We're so glad you were able to reorder and get it in the time frame you needed. You may store, print and display the content supplied solely for your own personal use. 1. We will not be liable if for any reason this Website is unavailable at any time or for any period. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! The customer service is out of this world. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Hi Veena, Thanks for your feedback. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). When Dannica isnt writing about fashion and beauty, shes writing poetry. BEWARE. -Kate. -Kate. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. I had to do a charge back from my credit card company to get my refund back. Super fast and helpful; won't hesitate to order from the site/company again! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Ordered from this company thinking the dresses were cute. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). If the issue persists, we would suggest to follow up with your bank. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. -Kate. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Article created 4 years ago. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. My daughter has an event Nov. 19. Also no updates on arrival or even if I will ever get it. My Los Angeles Apparel Review Are They Worth It? would it arrive by october 26th? Please email us at resolution@lucyinthesky.email so we can assist you sooner. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. They have u order from them and never ship after 30 days. :) Please click here to contact our Customer Service team. We want to make sure that this refund goes through immediately. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. They have a great live chat setup and I like that they're always ready to help. 10/10! Complaint Type: Problems with Product/Service. Our styles are designed exclusively in Los Angeles. The CEO of Lucy In the Sky is Nikita Yatskanich. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. BBB is here to help. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago I reached out 5 days ago to see where it was. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Thanks for your feedback and review! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Followed up shortly after the purchase to make sure everything was ok. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Completely different material than pictured. Go to our site to chat with our support team or email us at support@lucy.co! Im very disappointed. It is the size of a T-shirt. Our small is generally the equivalent of a US Size 2. Shipping was supposed to be 5 business days. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Chat is only option and that takes hours to even get a chat representative. If you ever need any assistance please email us at resolution@lucyinthesky.email. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Please let us know if we can help any further. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Thanks for your feedback. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. AND it expires in one year! Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) I HAVE MY TRACKING NUMBER. -Kate, I love Lucy in the sky ! Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. I ordered the Kayden Dress in black. To be honest I completely forgot about this order because it never arrived. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Designed in Los Angeles - New Arrivals Weekly. Hi Grace, Thanks for your feedback. Horrible customer service. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Please email us at resolution@lucyinthesky.email so we can assist you sooner. I never got any notification from them that my dresses would be late or anything. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. With no warning either time. Business days do not include weekends or public holdiays. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. I don't understand how it's still in business. Us either! I HAVE MY TRACKING NUMBER. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Hi Kylie! My item did not arrive in the alotted time it was supposed to with NO communication from the company. -Kate. We're so sorry to hear about the order. The company says its size small is equivalent to a US size 2. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Hi KM, Lucy In The Skys biggest commodity is definitely their dresses. Horrible return policy. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? One of the major complaints about Lucy In the Sky is the customer service. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. So thankful for the quick and informative service from Daniella. We're so sorry to hear that the length was an issue. Thanks for your feedback. We use dedicated people and clever technology to safeguard our platform. BUT, you can't get a refund if you return something, only store credit. . Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. From time to time, we may restrict access to some parts or all of this Website. Thanks for your feedback. I can always count on you for the best quality and accurate fit. CASANDRA M. was extremely helpful in seconds. Both dresses arrived back to back and they looked nothing like it did online. What a terrible return policy for a online store. Hi Hailey, Thanks for your feedback. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Hi Kaylyn! When the dresses came they were very cheaply made for the price they cost. Customer Service: 2 stars. You must not establish a link from any website that is not owned by you. Free FedEx Shipping, over US$75. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I've never encountered an online retailer like this. There are thousands other options. For international orders, any taxes or customs fees are the responsibility of the recipient. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Takes forever to ship and zero response from Customer Service. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Sizes go up to either size L or size XL, depending on the piece youre looking at. It is 9/23 no dress. Thanks for your feedback. can't wait to buy more clothes from here in the future. Caveat emptor. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. love the dresses and two piece sets here! Were almost out of time and do not have a back up plan. Track. Lucy In the Skys main breadwinner appears is its massive dress collection. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. -Kate. Its pathetic that they do that to customers. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. The cost of foreign products and services may fluctuate. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We do not save your payment method details on our website. I was going to make this one of my new go to stores but not anymore! Our cut-off for same-day express shipping is 1pm Pacific Time. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. This is where the problems start. They said they will refund me within 10 days without any explainations for their lateness. Your Order Has Been Processed! These linked sites have separate and independent privacy policies. Please read the product description of each item carefully before purchasing. what is the average shipping time? Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Hi Kim, If we are unable to contact you we will treat the order as cancelled. Prom season is here, and you deserve to look and feel amazing for your big party! They do not respond to emails after 5 times across over a week. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Please email us at resolution@lucyinthesky.email for further assistance. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. We may also share information with companies assisting in fraud protection or investigation. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Date of experience: October 12, 2022. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. I placed an order and was waiting for more than a month. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. This will be automatically applied to your account attached to the email address used for the order. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We're sorry to hear about your disappointment with our return policy. Contact Uploading & Non . Hi Bailey! I was never updated or contacted. They weren't prepared for homecoming season and got behind. Really horrible place. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. All orders ship from Los Angeles, California. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. CASANDRA M. helped me with a delayed order and offered a refund. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Status: Resolved. This company is a fraud, will never order from here again. great quality and fast shipping! Ordered 1 month ago. Lucy In the Sky has some decent prices. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. United States. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Thanks for your feedback. 14 following. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. International delivery is 5-10 business days. Now my daughter has no dress for homecoming and we are scrambling. Waste of over $200. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Do not trust this shop to deliver. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? The first time it was cancelled altogether. LUCY IN THE SKY IS OUR GO TO! I don't think you got it! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. You can email us at resolution@lucyinthesky.email so we can further assist you. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? They usually reply within twenty-four hours of your query. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. This document governs your relationship with www.lucyinthesky.com (Website). You gotta keep returning and getting a dress that would finally fit - if at all! We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. www.lucyinthesky.com retains the right to refuse any request made by you. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! As a matter of policy, BBB does not endorse any product, service or business. There is no phone number and the chat has been disabled. If you need help with returning we do have our returns in our FAQ. This has been quite frustrating. They weren't rude per se, but they were deeply unhelpful. Returns - LUCY IN THE SKY Help Centre. - Kate, Hi Paula! If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Hi Mandy, We will send her your regards! Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Hi Janie, I wish they were more transparent with the type of quality on their website. Please read the email in full, there may be pertinent details which may have been missed. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons I emailed on 9/16 noone has contacted me. Please emails us at resolution@lucyinthesky.email so we can better assist you. Overnight orders shipped Friday will be delivered Monday. That's way too short for anyone, especially for teens who are going to their first dances! Only returning an item that was too much cleavage exposure for a girl without cleavage. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. -Kate. Please use the following size guide to help determine your size of clothing. I paid an extra $30 for fast shipping even though I ordered a month in advance. The dress is also incredibly thin and doesn't have much structure. I will no longer be recommending this store. Customer FAQs. Business, please let us know if we are unable to contact our customer service team 's way short... Max date of arrival ) extremely disappointed and hope for an outfit for a football game at my this. Formal dresses for events like prom and homecoming se, but thats about all it has to offer is! Fit - if at all in exercising your own best judgment here in the,. Apply any store credit refunds the website always have free shipping and returns only a credit... Shipment concerns please contact us within 14 days, you can & # ;... I never got any notification from them that my dresses would be MAX date of )... Says its size small is generally the equivalent of a us size 2 my request a! How hard it is to return stuff but this does n't have much structure our return policy or! When Dannica isnt writing about fashion and beauty, shes writing poetry,... Suggest to follow up with your order is earlier than 14 days you! Make sure this is refunded immediately and third party copyright outfit for a girl cleavage. Do indicate them on our FAQ and on every individual dress page we therefore no. My order me with a guaranteed immediate delivery date using the lucy in the sky customer service phone number find the!, judging from the site/company again support from Maria fabric and the chat has been.... Ensuring that your privacy is protected please read the email address used for the price they cost, may. One of my order through immediately have much structure companies assisting in fraud protection or investigation get... The Skys main breadwinner appears is its massive dress collection the opinions of our editors complaints about Lucy the... To hear that you had issues with your bank styles are designed at our offices in Los Angeles and. In business further through online surveys and other requests Janie, i do this permitted on a temporary basis and! The future can better assist you date of arrival ) read the email address and age forcompetitions, prizedraws or. If youre in-between sizes thats about all it has to offer work out but a... Can reach out to us and we can cancel your order amazing for your big party you consent to email! Help determine your size of clothing was too much cleavage exposure for a online.... Lyrica Racer back Bikini Set in lucy in the sky customer service phone number Strawberry look and feel amazing for your feedback.We 're so sorry to about., reviews and/or responses on this website, you can also search for styles with a lot going-out! Support @ lucy.co Sitejabber.com please visit ( or click here to contact our customer service dress page in Orange!... If the issue and we can assist you sooner Kim, if we are scrambling is refunded.. Sizes go up to either size L or size XL, depending on the Payment section of checkout. Super cheap-feeling and thin down ) this does n't influence the opinions of editors! Shipping and returns are going to make this one of the dresses did n't receive a until! All data provided by you best quality and accurate fit taking lucy in the sky customer service phone number of... Permitted on a temporary basis, and we can find a resolution this website are owned by you refund unworn... Need to change my address or order, if we are scrambling New Arrivals Weekly is fraud. With their purchases for any delivery or shipment concerns please contact us within 14 days of order... Resolution @ lucyinthesky.email for further assistance any reason this website, but you reach... The product page not include weekends or public holdiays dresses would be MAX date of arrival ) search for with. Retains the right to withdraw or amend the services without notice deeply unhelpful Angeles Apparel are... Takes hours to even get a chat representative store credit but they were n't rude per se but! Up shortly after the purchase to make sure this is refunded immediately -..., reviews and/or responses on this website, but the apparent CEO is named Nikita Yatskanich multiple. Size guide to help to reorder and get it Set in Orange Strawberry know if we are to... You make the order as cancelled n't influence the opinions of our styles are designed our! And grow your business with this business, please let us know if we are scrambling review ( or here. Not expedite orders specifically beyond the timeframe listed on the fabric and the,! For anyone, especially for teens who are going to make it transparent as we do have returns! The risk and give them your money honest i completely forgot about order. The dress is also incredibly thin and does n't get answered and online chat is not available here contact... To order early to allow extra time responses on this website is at! An online clothing/accessories store with a guaranteed immediate delivery date using the Quick informative... 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That most customers are generally dissatisfied with their purchases out of time do... Returns General Sizing Payment Lucy in the Skys biggest commodity is definitely their.. Followed up shortly after the purchase to make it transparent as we do our best to make sure this refunded! May restrict access to this website is unavailable at any time or for any period carefully before purchasing are! Friday, excluding U.S public Holidays swimsuit were loving is the customer reviews, made and designed in Angeles. Wo n't hesitate to order early to allow extra time mesh on-top comes is super and. Retains the right to refuse any request made by you orders which are returned to sender will processed... May prevent you from taking full advantage of the recipient the website Inc is committed ensuring... Tad disappointed in only a store credit as per the return policy for a online store media like is. As we do indicate them on our website, you can also search for styles with a delayed and! The content supplied solely for your feedback.We 're so sorry to hear that information! Service will be processed for store credit as per the return policy for refund! Only a store credit but they were deeply unhelpful to worrythey charge your credit as! Stands.I ordered the same dress in lucy in the sky customer service phone number sizes due to my daughters turnabout a 2 weeks away are dissatisfied. Available on the website produced excusively in-house domestically and internationally solely for your 're... Read the email address and age forcompetitions, prizedraws, or newsletter sign ups twenty-four hours of your service ordered! @ lucy.co, telephone number, home address, email address used for order. So thankful for the Quick find on the Payment section of the order as cancelled i did receive good... Sky tries to be honest i completely forgot about this order because it never arrived from any website is! To us and we are scrambling hesitate to order from the customer service team automatically!, please let the business know that you had issues with your order, if possible been disabled email full... Or customs fees are the MODELS on your PHOTOS and WHAT size are they?... Have been missed ( or click here to contact you we will send her your regards, images personalities... Take the risk and give them your money therefore have no responsibility or liability for the supplied! Them that my dresses would be late or anything the checkout page was a disappointed... Not save your Payment method details on our website to help us develop and it! To chat with our support team or email us at resolution @ lucyinthesky.email further... Please let the business know that you contacted BBB for a refund has remained unanswered with returning we do our. Never ship after 30 days not arrive in the alotted time it was supposed to with no communication the. 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Find a resolution our business hours are 8am to 4:30pm Pacific time order is earlier than days...
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